Customer Support

We're here to help with any questions or concerns about your Walnut timepiece

Email Support

Get detailed responses within 24 hours

thewalnutstore01@gmail.com

Phone Support

Speak directly with our experts

+91 74669 65196

WhatsApp Support

Instant help via WhatsApp

Chat on WhatsApp

Business Hours

Customer Support

Monday - Friday: 9:00 AM - 6:00 PM IST

Saturday: 10:00 AM - 4:00 PM IST

Sunday: Closed

Service Centers

Monday - Saturday: 10:00 AM - 7:00 PM IST

Sunday: 11:00 AM - 5:00 PM IST

*Hours may vary by location

Service Centers

Mumbai

Address: 123, Linking Road, Bandra West, Mumbai - 400050

Phone: +91 22 2645 1234

Email: thewalnutstore01@gmail.com

Delhi

Address: 456, Connaught Place, New Delhi - 110001

Phone: +91 11 2345 6789

Email: thewalnutstore01@gmail.com

Bangalore

Address: 789, 80 Feet Road, Koramangala, Bangalore - 560034

Phone: +91 80 4123 4567

Email: thewalnutstore01@gmail.com

Chennai

Address: 321, T Nagar, Chennai - 600017

Phone: +91 44 2345 6789

Email: thewalnutstore01@gmail.com

Common Issues & Solutions

My watch stopped working

This is usually due to a dead battery. Please visit any of our service centers for a battery replacement.

Battery replacement cost: ₹500 (free under warranty)

Water got inside my watch

Immediately stop using the watch and contact our support team. Do not attempt to open the watch yourself.

Covered under warranty if within warranty period

The strap is damaged

We offer strap replacement services. Visit any service center or contact support for ordering.

Leather strap: ₹1,500 | Metal strap: ₹3,000

The watch is running fast/slow

This indicates the movement needs regulation. Please visit a service center for professional adjustment.

Covered under warranty