At Walnut, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This policy outlines our refund and return procedures to ensure a smooth experience.
We understand that purchasing a timepiece is an important decision, and we're committed to making the process as transparent and customer-friendly as possible.
You have 30 days from the date of delivery to return your item for a full refund or exchange. This gives you plenty of time to inspect your timepiece and ensure it meets your expectations.
Email us at returns@walnut.com or call +91 (555) 123-4567 to initiate your return. Please include your order number and reason for return.
We'll review your request and provide you with a Return Authorization Number (RAN) and return shipping label if applicable.
Securely package your item with all original materials and ship it back using the provided label or your preferred method.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.
If you'd like to exchange your item for a different size, color, or model, we're happy to help. Exchanges follow the same process as returns.
If you receive a damaged or defective item, please contact us immediately. Do not attempt to repair or modify the item.
International returns may take longer and incur additional costs. Please be aware of the following:
Our customer support team is here to help with any questions about returns or refunds:
Email: thewalnutstore01@gmail.com
Phone: +91 74669 65196
Hours: Mon-Fri, 9 AM - 6 PM IST